Satisfaction guarantee:
Not satisfied? Hassle-free return shipment!
30-day right of return
If you are not satisfied with your ordered item(s) or have made a mistake with the size, you can return your ordered item(s) free of charge* within 30 days of the delivery date.
*Free return shipping only within Germany, for all other countries the respective shipping costs from the "Payment and shipping" tab apply
Important: Only items in perfect and unused condition in their original packaging are suitable for return.
Address for the return shipment:
Fulfillment Helden, Milter Str. 4, 48336 Sassenberg
Sample cancellation form
(If you wish to revoke the contract, please complete and return this form).
- To LAYZEE GmbH, Heinrich-Hasemeier-Straße 36, 49076 Osnabrück, e-mail address: info@layzee-camping.com :
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of paper communication)
- Date
(*) Delete as applicable.
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed).
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the date,
- on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods, if you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods or has taken possession of the last goods if you have ordered several goods as part of a uniform order and these are delivered separately;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece, if you have ordered goods that are delivered in several partial consignments or pieces;
In order to exercise your revocation right, you must inform us (LAYZEE GmbH, telephone no.: 004915172801800, e-mail address: info@layzee-camping.com - of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent by post or an e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.
Consequences of revocation
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
We may refuse to refund you for goods that can be sent by parcel post until we have received those goods back or until you have provided proof that you have returned those goods, whichever is the earlier.
You must return the goods suitable for parcel shipment to our warehouse immediately and in any case within 30 days of delivery at the latest:
Fulfillment Helden, Milter Str. 4, 48336 Sassenberg
We will bear the costs of returning goods that can be sent by parcel post and will send you a label for the return shipment.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality, if the goods are not returned in their original packaging or if they have already been used.
Reasons for exclusion or expiry
The right of withdrawal does not apply to contracts
- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
The right of withdrawal expires prematurely in the case of contracts
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.